Residents can ask for hard copies of the consultation material. There is a free-post reply on the leaflet, and a freephone number 0800 955 1042 for residents to call with any queries. In practice, the overwhelming majority of Surrey residents have internet access, either through their smartphone, internet-connected TV, tablet, or other device. Internet connectivity is almost universal in younger people aged up to 60. Above that age, connectivity is extremely high.